Making your investment in Salesforce Platform Impactful: A Challenge Faced By Many SMBs
Being able to effectively use a technology a business invests in, is one of the key challenges faced by most medium-sized businesses (SMBs), and technology is only ever becoming a greater part of our working lives.
Systems that stand out as industry leaders must exhibit ease of use and maintenance, as well as trust that they can truly help companies streamline their business processes and accelerate growth. All of these, as we all know, come onboard when investing in the Salesforce platform.
But how do you know whether you are getting the most out of your investment in Salesforce?
Simply put, this comes down to how well businesses manage to maintain and keep the platform healthy. The success of this depends on the extent tech hygiene is embedded in everyday processes, and can be difficult to get right in the first place.
Successful businesses manage to leverage this ethos to improve and evolve with their Salesforce platform. But what’s the best way to do this? If you’re struggling to leverage all the functionality that Salesforce has to offer, here’s what we think will help you on your path to success.
With SMBs using Salesforce and constantly faced with challenges of acquiring new customers and retaining existing customers, it becomes ever so important to have the right guidance and access to best practices, in order to help leverage what Salesforce offers best - a platform for businesses to improve the productivity of sales teams and establish processes to be able to manage a volatile sales cycle.
Does your business have the right skills?
If your business lacks the right skilled resources to ensure your operational processes within Salesforce is driving sales productively and functional collaboration, this is the first area you might want to consider adapting. Ask yourself how well your operational processes within Salesforce are
optimized, and see where you might need to improve. This is the first area you want to improve to start seeing your ROI from Salesforce tech.
How often do your business requirements get implemented as solutions without much
thought, only to find out later your end users are struggling to adopt them?
Or, do you feel your Salesforce platform is being used as a data entry system with hundreds of fields and objects with little alignment with the business process?
All of these ongoing challenges can be resolved if your Salesforce team can keep optimization at the heart of everything they do on a daily basis when it comes to maintaining the platform for your business.
And these aren’t the only questions you might want to ask yourself.
Do your end-users constantly complain about having to spend a lot of time entering information? Do you lack accurate visibility of what your sales and marketing pipeline is?
Most importantly, do your stakeholders and end-users receive the right support and help at the right time? Giving your end-users the right guidance goes a long way to ensure adoption from users.
Optimizing your Salesforce platform is an ongoing process, and shouldn't be something that you do once in a while when you reach a dead-end or a blocker, as is developing the skilled resources internally, who play a significant role in how well you can leverage what the platform offers.
Today, CRM takes the 1st spot when it comes to the technology budget
Salesforce is not an inexpensive investment, especially for a business that is just starting up. Because of this, it becomes extremely important that you are ensuring you leverage everything that it has to offer to help you drive your business to the next level.
If you have already invested in Salesforce, it is likely that you understand how strategically significant it is for your customer experience and, eventually, your revenue. But are you getting the most out of what it has to offer?
If you don’t have an in-house team of resources with the right skills to ensure that you are getting the
most out of your Salesforce investment, it is never too late to invest in a collaboration with a team of experts to ensure your internal Salesforce team embed new habits of tech hygiene and optimization. This might just help your company embrace its unique business challenges.
That is what we at AdvisedlyO do, we advise, so you can optimize your Salesforce platform. The control of your Salesforce instance remains in your hands, we simply ensure (with our well thought through guidance and solutions), it is robust enough to help your internal team embrace the challenges themselves and leverage what Salesforce has to offer, and make your investment impactful.
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To find out more about how Advisedly Optimize can help your business grow, contact our
friendly team today.